Frequently Asked Questions

What is Rental Home Manage (RHM)?

Rental Home Manage is a rental management service that acts as a bridge between the landlord and tenant(s). We manage all rental home matters & tenancy-related issues on behalf of the landlord.
Why choose Rental Home Manage to oversee your tenant(s)?

Rental Home Manage is a rental home platform that specialises in tenant management. We are trained and experienced in delivering what you need. We believe your valuable asset requires the right attention and monitoring, in order to avoid mishandling by tenants - leave the hard work to us, while you stay worry-free.
What makes Rental Home Manage different?

Rental Home Manage is a complete tenant management service that handles all matters related to your rental property, including the managing of your tenants. Choose from 2 different packages. Basic Package - offers a set of services (refer to Menu), available for a yearly subscription of RM399. The Premium Package (refer to Menu) - 15% of rental, paid on monthly basis - which comes with greater offerings. With RHM, you have the flexibility to choose a package that best suits your needs.
What is the sign-up fee for RHM?

Basic Package: RM 399 + 8% SST per year.*
Premium Package: 15% of rental, paid on monthly basis + 8% SST per year.*
*no hidden fee
What is the duration of the RHM contract?

A subscription to our RHM is depending on the package you have signed up and tied to the tenancy period (not independent from the Tenancy Agreement). For example, RHM 399 is for 1 year subscription for 1 year tenancy and RHM 599 is for 2 year subscription for 2 years tenancy.
What is included in the RHM Standard subscriptions?

- Unit listing, advertising and viewing of unit

- Monthly rental reminders to both owner and tenant

- Existing tenancy renewal / finding new tenants

- Handling tenant requests

- Professional & reliable contractors to fix your unit. Quotations will be shared for free

- A one-time unit inspection once the tenant has moved out

Download the full brochure

*All tenancy records and updates can be viewed on our Rental Home Manage Dashboard!*
Does RHM399 provide any add-on services?

Yes, besides the services stated under the RHM399 package, you also have access to over 20 add-ons services (found in our la carte service), where you only pay for what you need.
When should I sign up for RHM?

You can sign up for RHM at any time, but the validity date will only take effect when there is a Tenancy Agreement (TA). Only then can one enjoy the full benefits from the yearly service package.
What happens if I sign up for RHM halfway through an on-going tenancy period?

RHM and your Tenancy Agreement (TA) are tied to one another. Let’s say the TA commences on 1st January 2023, then the RHM package will follow the commencement date of the TA where the end date is 31st December 2023. In the situation if either party breaches the contract mid tenancy or tenant seeks for early termination, the RHM package expires. If a new tenancy takes place, a new RHM package will need to be subscribed.
What type of properties do you cover?

High-rise & landed properties.
If my unit is rented out by an agent, can I still engage you to manage my tenant?

Yes you can! Whether or not your unit is rented out by the Rental Home Manage team, managing your tenant(s) is our priority.
Do you all manage room rental/sublet units?

No we don't. We only manage entire units.
The monthly rental transfer to my account, is it directly from the tenant?

In order for us to monitor and keep track, monthly rental has to be transferred to the Rental Home Manage account first, then we will transfer it back to you within 3 working days.
During tenant acquisition can I use my own agent to look for tenants?

Yes. Rental Home Manage panel agents aren't exclusive. The objective is to secure a tenant as soon as possible to minimise downtime.
Why is RHM399 so special?
1. Company vs Individual
  We have a team to support and manage your unit throughout the tenancy. As opposed to an agent, who can fulfil your request, but if at any point, the agent resigns, he or she may not be able to assist you anymore.
2. RHM 399 comes with One time move-out inspection
  With Rental Home Manage, once you are subscribed, you will be entitled to one time move-out inspection that will be conducted at the end of the tenancy. Our move-out inspection includes a detailed report and inventory checking to ensure your unit’s condition is reported upon your tenant’s departure.
3. Professional and reliable contractors
  We provide maintenance service for your unit. If an issue is raised by the tenant, we will send our team to inspect your unit, and then come out with a Quotation. Once the issue is fixed, we will provide a warranty. We will follow up with the tenant until the issue is completely resolved.
4. Solutions to problems
  If you encounter any problem when, in the course of managing your unit, our team is on hand to provide you with suggestions to resolve the issue.
What happens if the tenant runs off after 6 months (within 1-year tenancy agreement), when the owner is still subscribed to RHM? Will CozyHomes help to source for a new tenant?

If the tenant runs off in the middle of the tenancy while RHM subscription is still valid. The unit will then be labelled "AVAILABLE". We will instruct our panel agent to source for new tenants.
Can I freeze/pause RHM subscription within its 1-year period?

No, you can’t pause/freeze your RHM subscription at anytime. The RHM subscription will follow your Tenancy Agreement (TA) as long as it is still active.
When we talk about tenancy renewal, what does RHM cover?

2 month before the tenancy ends, we'll reach out to both the tenant and owner, to inquire if both parties want to renew the tenancy. If they don’t, then we will instruct our panel agent to source for new tenants. The objective is to minimise the vacancy of the unit.

Frequently asked questions

Frequently
asked questions